The Bra Consultancy aims to despatch items as soon as possible, subject to stock availability and credit clearance. Please note that during busy periods it may take a little longer than usual to despatch your items.
For same day despatch, please ensure that your order is placed before 2pm Monday to Friday. Otherwise your items will be despatched the next working day.
Please note that you will be charged at the time you place your order.
United Kingdom Delivery
All items are sent via Royal Mail signed for delivery. You should expect to receive your items within 2-4 working days.
Standard Delivery is £4.00, sent Royal Mail Signed For Second Class.
Alternatively, you can order your items 'Click and Collect' from our shop in Maldon free of charge.
Returns and Exchanges
All of our items are quality checked before they are dispatched. However, if you are not completely satisfied with your purchase we can offer you an exchange or refund (excluding the cost of postage). Items must be unworn with labels/tags still intact and returned to us in their original condition.
Due to hygiene reasons knickers and swimwear cannot be returned unless faulty. We thank you for your understanding on this matter and apologise for any inconvenience this may cause.
All returns must be received by us within 14 days of the date you received your order (please allow up to 4 days for postage). You will be required to cover the cost of shipping and they must be returned via a traceable method (e.g. Royal Mail Signed For). We will not accept responsibility for returned items until they are signed for by us.
With regards to exchanges, we will ship your replacement once we have received the items in the conditions mentioned above. All exchanges require payment of additional postage costs.
To request a return, please contact us by email on firstname.lastname@example.org. Please include your full name and the items that you wish to return. Please return your items with the paperwork enclosed that was sent via email to the following address:
The Bra Consultancy
4 Edward's Walk
Once we have received your items, we aim to process your return or exchange within 2-5 working days. You will be notified by email once your request has been processed.
Any verified faulty garments will be exchanged or refunded in full (excluding postage). Please contact us on 07507741025 or at your earliest convenience.
Thank you for shopping with The Bra Consultancy!